• Only items purchased directly from TricominClinical.com are eligible for return under this policy.
• Product returns and/or refunds will only be accepted within 30 days of delivery.
• Only unused and unopened products in their original packaging are eligible for a full refund.
• Returns must include an RMA (Returned Materials Authorization) number, obtained by contacting Customer Service at 1.888.966.1010 (Monday–Friday, 9 AM–5 PM EST).
• Products returned without an RMA number, or outside the 30-day window, will not be accepted.
• Please use a traceable shipping method for all returns.
• Upon receipt and inspection, a refund will be issued for eligible products, or a replacement will be sent if applicable.
• Repeated return requests are subject to review, and Tricomin Clinical reserves the right to deny multiple refund requests or suspected cases of abuse.

• All domestic orders ship via UPS 2nd Day Air.
• Orders under $75 ship for a flat rate of $6.95; orders over $75 qualify for free shipping.
• Please allow 1–2 business days for order processing in addition to shipping timelines.

For questions about your order, contact Customer Service at 1.888.966.1010 or cs@neova.com.